Board index » America's Army: Proving Grounds » AA:PG Game Support




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 Post subject: How to submit a bug report
 Post Posted: Wed Jul 30, 2014 2:41 pm 
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Joined: Sun Jun 02, 2013 8:49 pm
Posts: 4049
Location: Behind you, Boo!
Login to your account at AmericasArmy.com and go to your profile by clicking your name in the upper right hand corner.


Issue:
For those having issues when CLICKING THE BUTTON to get to the bug reporter. A security change was made that broke the actual button on the AA site. You must manually click the following link to get the page to accept a security certificate, then go back and the button on the site should work.
https://aa.amrdec.army.mil/jira


Click on the bug report link
Image


It should bring up a box that looks like this.
Image

The bug reporter requires the security certificate from the Army Game studio site. To get this click on the Jira Page link in the above image. This will direct you outside of the AmericasArmy.com website.



Google Chrome: You will see the following page.
Image

Just click proceed anyway, followed by the back button taking you back to the AmericasArmy.com site where you should now be able to click the bug report button with it popping up.



Internet Explorer: You should see the following warning:
Image

Clicking show content allowed the bug reporter to work the first time for me.


If that warning doesn't show up, you may see this page when clicking on the bug report link.
Image

Click proceed anyway, then go back to the AmericasArmy.com site and click the bug report link again.



Mozilla Firefox: You should see the following warning:
Image

Click on I understand the risk. You can then add an exception so this security certificate is trusted. Then go back to the AmericasArmy.com site and try the bug report button again.



After the security certificate is accepted in any of the browsers, the bug report form should popup after clicking the button.

Image



In every browser you can set exceptions so that these steps do not need to be done each time. Google your browsers security certificate exceptions options.

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Last edited by JaK- on Wed Oct 15, 2014 2:13 pm, edited 5 times in total.

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 Post subject: Re: How to submit a bug report
 Post Posted: Wed Jul 30, 2014 3:30 pm 
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Joined: Tue Jan 20, 2004 7:59 am
Posts: 1730
Nice post. Thank you. Stickied.


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 Post subject: Re: How to submit a bug report
 Post Posted: Wed Jul 30, 2014 5:28 pm 
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Developer
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Joined: Sun Jul 07, 2002 8:00 pm
Posts: 346
Location: Earth
Excellent post!

Please keep in mind that a bug submitted /= a bug fixed.

The next phase is How to Write a Good Bug Report. :)

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 Post subject: Re: How to submit a bug report
 Post Posted: Wed Jul 30, 2014 5:41 pm 
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Joined: Sun Aug 04, 2002 8:00 pm
Posts: 1149
Location: Ontario, Canada
And also, remember that submitting a bug report is like ordering parts for your car over the internet. They have your money, but you still have to wait for the parts to arrive.........

:D

Nice post Jak. It's unfortunate that it's as complicated as that, but...


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 Post subject: Re: How to submit a bug report
 Post Posted: Thu Oct 30, 2014 3:37 am 
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Joined: Sun Mar 28, 2004 11:19 pm
Posts: 66
Location: Australia
Doesn't matter what browser I use I keep getting
This page can’t be displayed

•Make sure that the web address https://aa.amrdec.army.mil is correct.
•Look for the page with your search engine.
•Refresh the page in a few minutes.
:(

cheers
Joe


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